Privacy Policy

What we collect

Account and sign-in: your name, email address, age confirmation, account type, time zone, city, currency and preferences. If you sign in with Apple, Google or Facebook, we receive your name and email address from that service (Apple may give us a private relay address instead).

Profile: photos, and for Wings also a bio, intro videos, skills, prices and availability.

Wing verification: a photo ID and a short selfie video, used only to confirm a Wing is who they say they are and is a real person. These are stored privately and reviewed only by our team.

Dating journey and journal: anything you choose to add about your dating life and goals. It is private by default, and you decide whether to share any of it with a Wing you book. We treat it as sensitive.

Bookings, messages and reviews: the sessions you book, notes and recaps, your messages (including a message sent before booking), reviews, reports, blocks, and anything you post in community areas.

Video sessions: we connect the call and keep basic details about it, such as when each person joined or left and the connection quality, to run the Service and to resolve missed sessions or disputes. Nobody in a call is recorded without agreeing at the time.

Payments: handled by a third-party payment provider. We never see or store your full card number. We keep records of payments, refunds, Wing Credits and payouts. Wings give identity and tax details to the payment provider so they can be paid.

Usage and diagnostics: how the Service is used, such as pages and screens viewed and features used, and crash and performance reports from the apps.

Device and technical: IP address, device and browser details, a notification token if you allow notifications, and, with your permission, access to your camera, microphone and photos.

How we use it

To run Wingbie: to help Members find Wings, book and hold sessions, take payments, issue refunds, credits and payouts, verify Wings, send notifications and emails you can control in Settings, provide support, show reviews, keep the community safe, meet our legal and tax obligations, and improve the Service. To protect users, we use automated checks, reviewed by people, to spot spam, fraud and abuse.

We do not sell your personal information, and we do not make automated decisions about you that have legal or similarly significant effects.

Advertising and measurement

Our website and web app use measurement tools from advertising partners, such as social media and audio streaming platforms, so we can tell whether our ads bring people to Wingbie. These tools share events like “a page was viewed” or “an account was created”, together with standard browser information, and our partners may link that to your account with them under their own privacy policies. We never send them your sessions, recordings, messages, journal, profile details or bookings, and never your name or email.

Our marketing site also uses an analytics tool to understand which pages people read and how they found us, with its advertising features turned off.

You can opt out through your privacy settings with those platforms, by blocking third-party cookies, or with a content blocker.

Who we share it with

• Service providers who work for us and only use your information to provide their service: hosting and database, sign-in, video calls, file storage, email and notification delivery, payments and payouts, analytics and crash reporting, and identity checks.
• Advertising partners, only for the measurement described above.
• Other users, as needed: your profile is visible to others, a Wing and Member you book with see what’s needed for the session, and reviews and community posts can be seen by others.
• When required: to follow the law, respond to lawful requests, enforce our terms, or protect people’s rights and safety, and as part of a merger or sale of our business, under the same protections.

Where your data is stored

Some of our providers store or process information outside Canada, including in the United States and the European Union. Your information may then be subject to the laws of those places, including lawful access by their authorities. We use contracts and technical measures to protect it wherever it is handled.

How long we keep it

• Account, profile, journal and messages: while your account is open, then deleted or anonymised when you delete it. We may keep limited records for longer where needed for safety, disputes or the law.
• Recordings: deleted automatically after a limited period.
• Wing verification materials: kept only as long as needed for safety and legal reasons.
• Payment and payout records: kept as long as tax and accounting law requires.
• Wing Credits: until they are used or expire, as shown when issued.

Your choices and rights

Depending on where you live, you can ask to see, correct, download or delete your personal information, and withdraw your consent. In Quebec, you can also ask us to stop sharing or to de-index information where the law allows.

In Settings you can edit your profile and preferences, manage notifications, and permanently delete your account. For anything else, including a copy of your information, contact our Privacy Officer at privacy@wingbie.com. We’ll reply within the time the law requires. Deleting your account removes or anonymises your personal information, except records we must keep for legal, accounting or fraud-prevention reasons.

Cookies and similar technologies

We use cookies that are needed to keep you signed in and to secure the Service, plus the analytics and measurement tools described above. Our apps use local storage, a notification token and crash reporting for the same purposes. You can clear or block cookies in your browser and turn off notifications in your device settings, though you may then not be able to sign in or get reminders.

Security

We protect your information with safeguards suited to how sensitive it is, including access controls and encryption in transit. No system is perfectly secure. If a breach creates a real risk of significant harm, we will tell the people affected and the relevant privacy authorities, as the law requires.

Age

Wingbie is for adults. You must be 18 or older to use it, and we do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy. We’ll tell you about important changes in the app or by email and update the date above. If you keep using Wingbie after an update, the updated policy applies.

Contact our Privacy Officer

Questions, requests or complaints? Contact our Privacy Officer at privacy@wingbie.com. If you’re not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.