Terms of Service

Who can use Wingbie

You must be 18 or older and live in Canada or the United States to use Wingbie. You confirm this when you sign up.

The service

Wingbie connects members (“Members”) with independent dating and relationship coaches (“Wings”, a Wingman or Wingwoman) for one-to-one sessions, held by video call in the app. Wings are independent. We help with discovery, booking, payments and communication, but we are not a party to the coaching itself, we do not employ Wings, and we can’t promise any particular outcome.

The Service is available on the web and in our iOS and Android apps. Features, session formats and availability may change over time; where a new feature comes with its own rules, we’ll show them to you first.

Your account

Each account is either a Member account (for people looking for coaching) or a Wing account (for coaches). You choose when you sign up, and one account can’t be used for both. You can sign in with an email and password or with Apple, Google or Facebook.

You are responsible for keeping your details accurate, keeping your sign-in secure, and for everything that happens under your account.

Wing approval and verification

Wing accounts need our approval before they appear to Members or can take bookings. To keep the community safe, we may ask a Wing to confirm who they are, for example with a photo ID or a short selfie video that shows they are a real person, and we may use trusted partners to help. We may decline, pause or remove an account that doesn’t meet our requirements.

Booking and paying

When you choose a time and pay, your session is booked. There is no separate approval step. The total you pay, including any taxes and any currency conversion, is shown before you confirm. If you don’t finish paying, the time is released after a short period so others can book it.

Payments are handled by a third-party payment provider. We hold your payment until the session has taken place, then pay the Wing. Some Wings offer a discounted first session.

Cancellations, rescheduling and refunds

• If you cancel well ahead of your session, you get the full amount back as Wing Credits. If you cancel late, or don’t attend, you get part of it back as Wing Credits. The exact cut-off and amount are shown before you confirm a cancellation.
• If your Wing cancels, doesn’t attend, or moves your session at short notice, you get the full amount back as Wing Credits. If you’d rather have it back on your original payment method, contact our support team.
• Rescheduling is possible up to a set time before the session, as shown in the app.

This policy is part of your purchase. Nothing in it limits any rights you have under consumer protection law that can’t be waived.

Wing Credits

Wing Credits are an account balance you can use toward future bookings. We may issue them as refunds or as goodwill. They have no cash value, can’t be transferred, and can’t be exchanged for cash except where the law requires it. Credits expire as shown when they are issued. We may correct or reverse credits issued by mistake or through fraud or abuse.

Messages

Before your first booking with a Wing, you can send them one message, for example to ask whether they’re a good fit. The Wing can reply as often as they like. Once you’ve booked with that Wing, you can message each other freely.

Messages are for questions and arranging sessions; the coaching itself happens on the call. Please keep contact and payments on Wingbie.

Sessions and recordings

Sessions take place by video in the app. Please join on time, from somewhere private. Nobody is recorded without agreeing at the time: you can record your own side of a call, and a recording that includes the other person needs both of you to agree. Any recording is private to the people in the session and is deleted after a limited period. Recording someone without their agreement is not allowed and may be unlawful.

For Wings

Wings are independent contractors, not employees, agents or partners of Wingbie. You set your own prices (above the minimum shown in the app), availability and offerings, you must give accurate information, and you are responsible for your own income taxes and any sales taxes, and for running sessions professionally, safely and lawfully.

Service fee. We keep a service fee from each paid session before paying you. The current fee is shown in the app and on each payout, and it can go down as you complete more sessions. The fee for a session is set when it is booked and doesn’t change afterwards. On some discounted first sessions, we keep the full price. We’ll give you notice before changing the fee, and a change never applies to sessions already booked.

Payouts are made through our payment provider; you need to complete its onboarding and identity and tax checks to be paid. Any private notes you keep about a Member are confidential, must only be used to coach them, and must be handled in line with our Privacy Policy and the law.

Your content and reviews

You own the content you add, such as your profile, photos, intro videos, journal, messages, posts and reviews. You give Wingbie a limited licence to host, process and display it to run and improve the Service. Photos and videos of you must actually be you. Reviews must be about a real session and your honest experience; fake, paid-for or retaliatory reviews are not allowed. Posts you share in community areas can be seen by other users.

Safety, reports and moderation

You can report or block someone from their profile, a message thread or a session. We review reports, and we use a mix of automated tools and people to spot spam, fraud and abuse. We may remove content, limit features, or pause or close accounts to protect the community.

Acceptable use

Be respectful. These are not allowed and may lead to your account being paused or closed: harassment, hate, threats, sexual solicitation or anything illegal; taking payment or moving contact off Wingbie to avoid its fees or safeguards; using your pre-booking message for spam or advertising; pretending to be someone else or misstating your qualifications; scraping, reverse-engineering or overloading the Service; and using it to build a competing product.

Mobile apps

We give you a personal, non-exclusive, non-transferable and revocable licence to use our iOS and Android apps for their intended purpose, under these terms and the app store’s terms. The apps may ask for permissions such as camera and microphone (for video sessions), notifications, and photos (for uploads); you can change these in your device settings, though some features may then not work. We may release updates, and you may need to install them to keep using the apps. The app store you downloaded from is not responsible for the app or its support.

Disclaimer and liability

Wingbie is provided “as is”. Coaching is not therapy, or medical, legal or financial advice, and it doesn’t replace professional help. To the fullest extent the law allows, Wingbie is not liable for indirect or consequential losses from using the Service, or for how any Member or Wing behaves. Nothing in these terms excludes liability that can’t legally be excluded.

Ending your account

You can stop using Wingbie and delete your account at any time in Settings. We may pause or close your access if you break these terms, or to protect the Service and its users. Terms that by their nature should continue after your account ends (such as payments, disclaimers and liability) will continue.

Governing law

These terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada that apply there, without regard to conflict-of-laws rules.

Changes and contact

We may update these terms. We’ll tell you about important changes in the app or by email, and we keep a record of the version you accepted. Questions? Email support@wingbie.com. For privacy, see our Privacy Policy.